Privacy Policy — Session.care

Session.care is operated by Texas Integrated Services LLC ("Session.care", "we", "us", "our"), a Texas limited liability company. This Privacy Policy explains what information we collect when you use the Session.care website, mobile application, and related services (the "Service"), how we use that information, who we share it with, and the choices you have.

1. Who we are

Session.care is an appointment-booking marketplace that connects consumers with care, wellness, and beauty businesses (each a "Business"). Consumers use the Service to discover and book appointments. Businesses use the Service to manage scheduling, payments, marketing, and customer communication. Our principal place of business is in Fulshear, Texas, United States. You may contact us at admin@session.care.

2. Information we collect

Information you provide to us

Account information: name, email address, mobile phone number, password, and (for Businesses) business name, address, tax identification, and bank or payment-processor identifiers.
Booking information: services booked, appointment times, staff selected, notes you add to a booking, and any intake or consent forms you complete.
Payment information: payment method tokens are handled by PayPal; we do not store full card numbers on our systems.
Communications: messages you send to a Business through the Service, reviews you post, and support requests you send to us.

Information collected automatically

Device and log data: IP address, browser type, operating system, referring URLs, pages viewed, and timestamps.
Cookies and similar technologies: used for session management, security (CSRF tokens), preferences, and analytics.
Approximate location: derived from your IP address or, with your permission, your device GPS to show nearby Businesses.

Information from third parties

If you sign in through a third-party identity provider (such as Google), that provider may share basic profile information with us subject to your privacy settings on that service.

3. SMS messaging — your consent and how we use your number

When you provide your mobile number to Session.care — for example, by entering it on the login page, providing it during account registration, or including it on a booking — you consent to receive SMS text messages from us for the purposes described below.

Types of SMS messages you may receive

One-time verification codes used to confirm your identity when logging in or recovering an account.
Booking confirmations sent immediately after you complete a booking.
Appointment reminders sent shortly before your appointment.
Booking status updates (approved, declined, cancelled, rescheduled).
Waitlist notifications when an earlier appointment slot opens.
New-booking alerts sent to Business owners and staff regarding bookings on their schedule.

Message frequency

Message frequency varies based on your account activity and the bookings you make. A typical consumer receives between 1 and 10 messages per month. Frequency increases if you book multiple appointments, are on a waitlist, or operate a Business that receives bookings.

Message and data rates

Message and data rates may apply. Standard messaging and data rates from your mobile carrier apply to all SMS messages you send and receive. Session.care does not charge you any fee for SMS itself.

How to opt out

Reply STOP to any SMS message from us to unsubscribe from non-essential SMS. You may still receive transactional messages necessary to complete bookings you have already made (for example, a confirmation for a booking placed seconds before opting out). Reply HELP at any time to receive support contact information.

Mobile information sharing — required disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How we use your information

To create and maintain your account, authenticate you, and keep the Service secure.
To process bookings, payments, refunds, and to communicate with you about your appointments.
To connect consumers with Businesses and to allow Businesses to manage their schedule and clientele.
To send transactional and operational messages by email, SMS, and in-app notification.
To analyze usage of the Service, debug problems, and improve features.
To detect fraud, abuse, or violations of our Terms of Service.
To comply with legal obligations and to respond to lawful requests.

5. Who we share information with

Businesses you book with: when you book an appointment, the Business receives your name, contact details, the service booked, the time, and any notes or intake forms you complete. They use this information to deliver the service to you.
Service providers acting on our behalf: cloud hosting, payment processing (PayPal), SMS delivery (Twilio), email delivery (Mailgun), analytics (Google Analytics), and map tile providers (OpenStreetMap). These providers are bound by contract to use your information only to perform services for us.
Legal and safety: we may disclose information when required by law, valid legal process, or to protect the rights, property, or safety of Session.care, our users, or others.
Business transfers: if Session.care is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the protections of this Privacy Policy.

We do not sell your personal information, and we do not share your mobile phone number or SMS opt-in data with any third party for marketing purposes.

6. Cookies and tracking

We use first-party cookies to keep you signed in, prevent cross-site request forgery, remember your preferences, and measure aggregate usage of the Service. We use Google Analytics to understand how visitors interact with our marketing pages; Google's use of this data is governed by their own privacy terms. You may disable cookies in your browser settings; some features of the Service will not work correctly with cookies disabled.

7. Data retention

We retain account information for as long as your account is active and for a reasonable period afterwards to allow you to reactivate, to comply with tax and accounting obligations (typically 7 years for financial records), and to resolve disputes. Booking records and SMS opt-in records are retained for the duration of the account plus a reasonable wind-down period. You may request earlier deletion as described below.

8. Security

We use industry-standard safeguards to protect your information, including HTTPS for all traffic, encryption of sensitive credentials at rest, hashed passwords, and signed session cookies. No system is perfectly secure; if you believe your account has been compromised, contact us immediately at security@session.care.

9. Your privacy rights

You have the following rights with respect to your personal information:

Access: request a copy of the information we hold about you.
Correction: ask us to correct inaccurate information.
Deletion: request that we delete your account and associated personal information, subject to retention required by law.
Opt-out of SMS: reply STOP as described in Section 3.
Opt-out of marketing email: use the unsubscribe link in any marketing email.

California residents have additional rights under the California Consumer Privacy Act and California Privacy Rights Act (CCPA/CPRA), including the right to know what categories of personal information we collect and the right to opt out of any "sale" or "sharing" of personal information. We do not sell or share personal information as those terms are defined under CCPA/CPRA. To exercise any of the rights above, email admin@session.care from the address associated with your account.

10. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us at admin@session.care and we will delete it.

11. International users

Session.care is operated from the United States. If you access the Service from outside the United States, you understand that your information will be processed in the United States, which may have data-protection laws different from those of your jurisdiction.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will provide additional notice (for example, by email or an in-app banner) before they take effect.

13. Contact

Questions about this Privacy Policy or your personal information may be sent to:

Texas Integrated Services LLC
8002 Chantilly Mnr
Fulshear, TX 77441
United States
admin@session.care